FAQ (Frequently Asked Questions)
Frequently Asked Questions
How to get to the hotel?
The Hotel Marielle is located in the heart of the Val Thorens resort. Address: 327, rue du Soleil – 73440 Val Thorens
What interest do I have in researching and booking on your site?
Voyage 2000 is part of a national company which allows us to negotiate and offer you preferential rates with all the hotels.
Does the hotel offer a transfer service?
We can organize your private / shared transfer from / to hotel / airport. Please contact our concierge service at firstname.lastname@example.org for more information.
Where to park your vehicle?
In order to welcome you in the best conditions, the Royal Garden Palace hotel provides you with secure and free private parking.
Is it possible to smoke / vape at the hotel?
The hotel is completely non-smoking (common areas including the terrace, bedrooms, balconies). Smoking exposes you to a penalty.
What are the other services of the hotel?
Free WiFi (rooms and common areas) / TV with free on-demand movie service in all rooms / Spa area with massages / volleyball or water polo in the large swimming pool / Business area with seminar rooms / Children’s area ( TV, games, table football, etc.) / Restaurant & amp; bar / Private beach
Are the rooms cleaned during the stay?
Your room is cleaned between 9:00 a.m. and 1:00 p.m. If you would like this service to be performed at a more specific time, please let us know.
Are the rooms equipped with a safe?
All our rooms have a safe secured with a secret code. Please leave your valuables in the safe if you leave your room.
Are pets accepted?
Small pets are allowed at the hotel at no extra charge, they are your responsibility.
Access to the Spa area and to the restaurant is prohibited for pets.
How to reserve my residence?
You can browse our site online, get a free quote or book and confirm the product of your choice directly through the site.
How can I modify / cancel my reservation?
For any modification or cancellation, please contact the administration by email or phone.
What payment methods are available?
Royal Garden adapts to your needs by offering you several payment methods.
When confirming your reservation, you will be offered several payment methods. You can pay by Tunisian or international bank card.
You can also choose to pay directly at the hotel reception.
Is my payment secure on the internet?
Yes the payment is secure. We have implemented the ssl system which allows data to be encrypted. So when sending your bank details to our website, they are not visible and cannot be collected and then stored
How to proceed to file a complaint?
You must bring back a written complaint signed by the hotel management, and it must be filed either at the reception office or sent by email.